Legal
Terms of Service
Last updated: 1 March 2026
1. Acceptance
By accessing or using the DevOps-Prime platform ("Service"), you agree to be bound by these Terms of Service. If you are accepting on behalf of a company, you represent that you have authority to bind that company.
2. Description of service
DevOps-Prime provides an AI-powered control plane for technical operations, including discovery, diagnosis, guided actions, approvals, and value reporting. The Service is provided as software-as-a-service (SaaS) or in customer-deployed configurations as agreed in your Order Form.
3. Permitted use
You may use the Service solely for your internal business operations. You may not: resell or sublicense the Service; reverse engineer the platform; use the Service to develop a competing product; or exceed the usage limits specified in your Order Form.
4. Account responsibilities
You are responsible for: maintaining the confidentiality of your credentials; all activity that occurs under your account; ensuring your users comply with these Terms; and promptly notifying us of any suspected unauthorised access.
5. Data ownership
You retain ownership of all data you input into the Service ("Customer Data"). You grant DevOps-Prime a limited licence to process Customer Data solely to provide the Service. We do not use Customer Data to train models or for any purpose outside the agreed scope.
6. Service availability
We target 99.9% monthly uptime for the hosted Service. Scheduled maintenance windows are communicated at least 48 hours in advance. SLA credits for downtime are available as specified in your Order Form.
7. Fees and payment
Fees are as specified in your Order Form. Invoices are due within 30 days. Late payments accrue interest at 1.5% per month. We reserve the right to suspend the Service for non-payment after 15 days written notice.
8. Confidentiality
Each party agrees to keep the other's Confidential Information confidential, using the same degree of care as for its own confidential information (at least reasonable care), and not to disclose it to third parties without prior written consent.
9. Limitation of liability
To the maximum extent permitted by law, DevOps-Prime's total liability arising under these Terms shall not exceed the fees paid by you in the 12 months preceding the claim. Neither party is liable for indirect, consequential, or punitive damages.
10. Termination
Either party may terminate for material breach if the breach is not cured within 30 days of written notice. Upon termination, we will provide your Customer Data in a standard export format for 30 days, then delete it.
11. Governing law
These Terms are governed by the laws of Germany. Disputes shall be resolved in the courts of Berlin, Germany, unless otherwise agreed in your Order Form.
12. Changes to terms
We may update these Terms with 30 days notice. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.